Resolved -
This incident has now been resolved. The new two thumbnail layout option is available within the Interactive Studio
Many thanks Team WorkCast
Mar 18, 08:05 GMT
Update -
The fix for the intermittent screen sharing issue is due to be released on Monday 18th March at 07:00 UK Time. During this release the additional third webcam layout will be reintroduced to allow users to choose between three webcam layouts from within the Interactive Studio.
If you have any questions regarding this update please reach out to your account manager. More information on the Interactive Studio webcam layouts can be found below: https://insite.workcast.com/interactive-studio
Many thanks Team WorkCast
Mar 15, 15:45 GMT
Update -
We are continuing to work on a fix for this issue.
Mar 14, 10:53 GMT
Identified -
This issue has now been identified and WorkCast Engineers are working on a resolution. Short term we have reverted to the full screen and tile view layout options only with the Interactive Studio. Sorry for any inconvenience this has caused
Many thanks Team WorkCast
Mar 14, 10:46 GMT
Investigating -
We are currently investigating intermittent screen sharing displays when there are one or more presenters with an inactive webcam within the Interactive Studio. Note: Slides Only and Simulive events are not effected by this.
The cause of this issue has now been identified and WorkCast Engineers are actively working on a resolution.
We apologise for any inconvenience this may have caused
Completed -
The scheduled maintenance has been completed.
Mar 11, 08:17 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 GMT
Scheduled -
Exciting News! ๐ฅณ From Monday, March 11, 2024, get ready to elevate your Interactive Studio experience with our brand-new webcam layout! It's the perfect addition to your beloved layouts, giving you and your presenters even more ways to shine at the forefront of your events. Let the countdown to enhanced creativity and engagement begin! ๐ During this update you may have limited access to the Interactive Studio.
Completed -
The scheduled maintenance has been completed.
Mar 6, 08:17 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:00 GMT
Scheduled -
During this update we will be added a new tagging feature for webinar libraries. This allows you to add tags against the sessions within your webinar libraries so visitors to the auditorium landing page can have an additional way to get instant access to the events they are looking for. During this update you may have limited access to your account.
If you have any questions on the new webinar library updates please reach out to your account manager.