Playback Issues for Simulive Scheduled Replay Events on iPhones

Incident Report for WorkCast

Resolved

This incident has been resolved.
Posted Oct 24, 2025 - 08:24 BST

Update

We have a planned release scheduled for tomorrow at 07:00 UTC to deploy a fix for the issue affecting attendees viewing simulive scheduled replays on WorkCast embed.

Thank you for your patience while we complete these updates.
Posted Oct 23, 2025 - 19:39 BST

Monitoring

A fix for auditoriums has been implemented and we are monitoring the results.

We are testing a fix for embed and will look to release it shortly.
Posted Oct 23, 2025 - 09:33 BST

Update

We have a planned release scheduled for tomorrow at 07:30 UTC to deploy a fix for the issue affecting attendees viewing simulive scheduled replays on WorkCast auditoriums.

We're continue work on an embed update, which will be released separately once ready.

Thank you for your patience while we complete these updates.
Posted Oct 22, 2025 - 13:16 BST

Update

We are continuing to work on a fix for this issue.
Posted Oct 22, 2025 - 09:42 BST

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2025 - 17:57 BST

Update

We are continuing to work on a fix for this issue.
Posted Oct 21, 2025 - 14:24 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 21, 2025 - 10:45 BST

Investigating

We're aware of an issue affecting playback for simulive scheduled replay events on iPhones.

This issue impacts both embedded players and WorkCast auditoriums, but only for users accessing them on iPhone devices.
Posted Oct 21, 2025 - 10:44 BST
This incident affected: Auditorium & Registration Forms and WorkCast Embed.