Present Studio: Attendee Chat / Attendee Questions / Presenter Chat

Incident Report for WorkCast

Resolved

This incident has been resolved.

Posted Jun 11, 2020 - 14:36 BST

Monitoring

Efficiency and performance updates are to be carried out to the Presenter Studio as part of a maintenance update taking place 6/6/2020 at 6am BST

Posted Jun 04, 2020 - 12:08 BST

Identified

We have seen an increase of over 600% throughout the WorkCast Platform in recent weeks and have identified the Attendee Chat feature as requiring additional scaling to handle the increase throughout Attendee Chat. Short term we are moving events to use the text Q&A feature as standard whilst we scale the Attendee Chat. If the Q&A is not appropriate for your event we can review and potentially enable chat for your event. Any questions please speak to your Customer Success Manager or email support@workcast.com

Many thanks
The WorkCast Team

Posted May 06, 2020 - 09:54 BST

Investigating

We are seeing a slight delay in the questions and chat appearing for presenters in the Studio

Posted Apr 29, 2020 - 11:58 BST

This incident affected: WorkCast Studio.